DDH Favors Augusta, KS. Below are our hours of e-mail operation. In many cases, e-mails are answered after our normal business hours, and our Live Help will be available after hours if necessary. We are a work at home company with small children, so we do our best to balance our work and family time. We reserve Saturdays and Sundays to spend time with our family, so in most cases, we will not return e-mails on these days. All times are in CST, as we are located in Augusta, Kansas.